Shipping & Returns


Next Day Delivery

Orders placed before 4:30pm are eligible for next day delivery. This is available using any one of our shipping options. Simply choose tomorrow's date at the checkout. Orders placed after 4:30pm will be delivered on the next available date. This date will be displayed to you during the checkout process. Postcode and area restrictions apply.


Postcode & Area Restrictions

The following postcodes may be subject to additional charges and take longer to deliver: FK17-22, G83, HS1-9, IV1-28, 33-39, 40-51 and 55-56, KA27, KA28, KW1-3, 5-14 and 15-17, PA20-48 and 60-78, PH18-26 and 30-44, ZE1-3. Orders to be delivered to remote areas of Scotland or to islands may take longer to arrive. Please take this into account when calculating shipping times. Addresses that are not situated in mainland Britain may incur extra charges and take longer to arrive.


Special Requirements

We can usually ask that a courier leaves your parcel in a safe place or with a neighbour if no one is in to receive your delivery. Please note that if a safe place is not specified, the courier will not be able to leave your parcel for you and will attempt redelivery the next day.


Preparing your order

When we receive your order it is packed in preparation for passing to our courier. Orders placed before 4:30pm Mon-Fri will be dispatched the same day, and orders placed after this time will be dispatched on the following working day.


Returns

If you are not satisfied with an item you have purchased from us please return it to us in its original condition and we shall refund you for the cost of the goods (we regret postage costs cannot be refunded). Items must be returned within 14 days of purchase. Personalised items or items which have been made to order cannot be returned. A returns code must be issued before returns are sent back to allow us to process them. All refunds are given at our discretion and each case will be looked at individually.

Please send your returns with a copy of your order number to the following address:

NOTJUSTBALLOONS.CO.UK LTD
Shatterling Court Farm
Kent
CT3 1JN
United Kingdom


Late Deliveries

If you have chosen one of our Express shipping options, and you do not receive your delivery on the requested date (excluding adverse weather conditions, strikes, blockades or natural disasters) AmazingBalloons.co.uk will refund the cost of postage.